HookContact Us
The fastest way to reach us is by email:
We aim to respond within two business days. Please include the device model and OS version (e.g., "iPhone 15, iOS 18.4") so we can reproduce the issue.
Common Questions
Why is identification slow or failing?
HookID requires an internet connection to identify fish. If your phone has weak signal, identification can take longer or time out. Try a clearer photo with the fish centered in frame and good lighting.
Are the regulations always current?
Regulation data is sourced from publicly available FWC information and is updated periodically. You are solely responsible for verifying current regulations at myfwc.com before keeping any fish.
Why am I asked to watch a video to identify a fish?
Your first identification after installing is free. After that, the free version unlocks each identification either by watching one short rewarded video — which only ever starts when you tap to watch it, and which you can close at any time — or by subscribing to HookID Pro, which gives you unlimited identifications with nothing to watch. If an ad can't be shown for any reason, HookID identifies your fish anyway. Browsing the regulations, the 108-species Explore library, and Nearby never costs a video.
What does HookID Pro include, and how do I restore it?
One subscription ($2.99/month or $19.99/year) unlocks unlimited identifications, the Catch Journal, Tides & Bites, and Marine Weather, and removes every ad. If you've already subscribed and moved to a new phone, open Journal, Tides & Bites, or Weather and tap Restore Purchase. Manage or cancel in your App Store or Google Play account settings.
Where is my catch journal data stored?
Your catch journal lives entirely on your device. It is never uploaded to any server. That also means it is not backed up by us: if you uninstall the app or tap "Delete all my data," those entries are gone for good and we cannot recover them.
How do I delete my data?
Open the app, tap the ⓘ button at the top of the Identify screen to open About HookID, then Manage Your Data, and tap "Delete all my data." If you've already uninstalled, see the delete-account page.
Report a Bug or Missing Species
We want to hear about it. Email support@hookid.app with:
- What happened, and what you expected to happen
- The species name (if reporting a missing species)
- Your device model and OS version
- Screenshots if possible
Legal & Privacy
See the Privacy Policy and Terms of Use for the full legal details.